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Shipping Policies

  • FREE Standard shipping on all domestic orders

  • FREE FedEx 2nd Day Air on orders over $100.00 to contiguous U.S.

  • RUSH PROCESSING available for a small additional fee to ensure your order is shipped the same day you placed the order.*

    *Delivery to U.S. States only. Excludes weekends and holidays. In-stock items only.

    • Delivery to the contiguous U.S. States:

    Order Amount Shipment Method Cost Delivery Time* Policies
    $0 - $99.99 Standard Shipping FREE! 7-14 business days Delivery time will vary by state (FedEx Smartpost) No guaranteed delivery date.
    USPS Priority $6.95 2-7 days No dangerous goods
    FedEx Ground $4.99 2-7 days No PO Boxes
    FedEx 2-Day $12.95 2 days No PO Boxes, No dangerous goods
    FedEx Overnight $29.95 1 day No PO Boxes, No dangerous goods
    $100.00 and Over Standard Shipping FREE! 7-14 days Delivery time will vary by state (FedEx Smartpost) No guaranteed delivery date.
    USPS Priority FREE! 2-7 days No dangerous goods
    FedEx Ground FREE! 2-7 days No PO Boxes
    FedEx 2-Day FREE! 2 days No PO Boxes, No dangerous goods
    FedEx Overnight $24.95 1 day No PO Boxes, No dangerous goods
    * Time stated in business days, excluding weekends and holidays

    Delivery to Alaska, Hawaii, Puerto Rico & U.S. Territories:

    Delivery
    Option    		 Delivery
    Cost    		 Order
    Processed By    		 Carrier
    Delivery Time    		 Total Delivery
    Time
    USPS
    Priority
    Mail    		 FREE!

         		 Next business
    day
         		 3 - 8 business
    days
         		 4 - 9 business
    days 
    FedEx 2nd
    Day Air
         		 $24.95

         		 Next business
    day
         		 2 business days

         		 2 - 3 business
    days
     
    Please note that FedEx cannot guarantee shipping in 2 days to non-contiguous U.S. entities at this time. DermStore cannot refund orders or file claims with FedEx unless it has been longer than 3 business days. We appreciate your patience in this matter.

    Delivery to Canada: We are sorry, but DermStore only ships to customers in the United States and U.S. territories at this time.

    FedEx Ground Delivery Estimated Time Chart


    Shipping Days: Monday thru Friday, excluding U.S. federal holidays.

    Undeliverable packages, including refused shipments and packages that have failed delivery, will be returned to DermStore and assessed a $15 Non-Delivery fee. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.

    Processing Time: All orders are processed within 24 hours of being placed. Orders upgraded to Rush Processing received before 4 p.m. Pacific Standard Time (7 pm Eastern) are processed the same day. Orders received on Saturday and Sunday are processed by close of business Monday.

    Domestic Delivery Time – Standard Shipping: Orders shipped to the western U.S. can be expected within 1 - 4 business days. Orders shipped to the eastern U.S. generally take 4 - 6 business days. For quicker delivery, guaranteed overnight and 2-day shipping services are available. All delivery times are estimates. The total time needed to deliver your package may be longer. DermStore is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

    Overnight and 2-day Shipping: For quicker delivery, FedEx guaranteed Next Day and 2nd Day shipping services are available. FedEx 2nd Day shipping is FREE in the contiguous 48 US states with orders over $100.00.

    United States Postal Service (USPS) is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via USPS. Be advised that the USPS confirmation number you receive from DermStore is only used to verify when a parcel has been delivered, and is not used to track packages en route.

    Items that are DOT restricted, including items that are pressurized or flammable, must be shipped via FedEx Ground in accordance with the Department of Transportation. DOT restricted items cannot be shipped to Alaska, Hawaii, U.S. territories, military addresses or international customers.

    If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email (shipments@dermstore.com).

    In accordance with U.S. federal holidays, DermStore’s warehouse will be closed on the following days of the 2009 calendar:

    May 25th 2010
    September 6th 2010
    November 25th 2010
    November 26th 2010
    December 24th 2010
    December 25th 2010